Intentional Diversity (Updated)

Explain the definition, terms and history of diversityDescribe the meaning of stereotypes and bias, how they develop, and the reason for your own perspectivesIdentify ways to encourage diversity in the workplace, and prevent and discourage discriminationUse active listening skills to receive messages in a diverse population.Understand and repond to personal complaints and develop a support systems to manage the resolution processList the steps a manager should take to record a complaintIdentify the process an organization must follow to receive and respond to a complaintLearn the importance of building a Diversity Training programCourse Overview With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. Participants will be able to use strategies for removing barriers and stereotypes, and to encourage diversity in the workplace and even through their community.The Workplace Diversity Matters course will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.Course ObjectivesExplain the definition, terms and history of diversityDescribe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectivesList strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community. Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.Identify ways to encourage diversity in the workplace, and prevent and discourage discriminationUndestand and respond to personal complaints, and develop a support system to manage the resolution process. List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action. Course Modules Module One: Getting StartedModule Two: Understanding Diversity Module Three: Understanding Stereotypes Module Four: Breaking Down the BarriersModule Five: Verbal Communication Skills Module Six: Non-Verbal Communication Skills Module Seven: Being Proactive Module Eight: Coping with DiscriminationModule Nine: Dealing with Diversity Complaints as a PersonModule Ten: Dealing with Diversity Complaints as a Manager Module Eleven: Dealing with Diversity Complaints as an OrganizationModule Twelve: Wrapping Up “Diversity is the one true thing we all have in common. Celebrate it every day.”Who this course is for:Anyone that wants to learn about creating or working in a more diverse workplace environmentParticipants interested in gaining an understanding of the benefits to creating a diverse organizationSmall Business Owners, Managers and Human Resource staff interested in developing strategies for recruiting and hiring a diverse staff