ServiceNow Certified System Admin (CSA) – Tokyo Delta Tests

Exam Purpose and Audience

ServiceNow certified professionals are required to make sure they stay current with the latest and greatest features and functionality in a timely manner.

The ServiceNow CSA Tokyo Delta exam certifies that a participant has successfully understood the new features offered in the latest ServiceNow Release and how these interact with existing functionality. The ServiceNow CSA Delta exam is only available to currently certified individuals within 15 days after the Tokyo release’s general availability date.

Participants in the program will then have 90 days from the Delta exam release to successfully pass it to keep their credentials current and active. If you fail to pass this Delta exam in 90 days, your certification will expire.

Exam Scope

Platform Overview and Navigation (7%)

• ServiceNow Platform Overview

• Platform capabilities and services

• The ServiceNow Instance

• Next Experience Unified Navigation

Instance Configuration (11%)

• Installing applications and plugins

• Personalising/customising the instance

• Common user interfaces in the Platform

Configuring Applications for Collaboration (20%)

• Lists, Filters, and Tags

• List and Form anatomy

• Form Configuration

• Form templates and saving options

• Advanced Form Configuration

• Task Management

• Visual Task Boards (VTBs)

• Reporting, Dashboards, and Performance Analytics

• Notifications

Self-Service & Automation (20%)

• Knowledge Management

• Service Catalogue

• Flow Designer

• Virtual Agent

Database Management (27%)

• Data Schema

• Application/Access Control

• Importing Data

• CMDB and CSDM

Data Migration and Integration (15%)

• UI Policies

• Business Rules

• System update sets

• Scripting in ServiceNow

Exam Preparation

ServiceNow CSA Delta exam is a non-proctored, timed exam consisting of approximately (10) questions. The Delta exam is designed to test the specific topic area of the certification in three main areas:

• New features and functionality

• Updated or changed features and functionality

• Deprecated features

Once the exam starts, you will have 60 minutes to complete it.

Source Materials

Delta exam questions are based on the Tokyo Release Notes and product documentation that describe the updates to this release’s products and features.

Question Formats and Responses

• Multiple Choice (single answer)

  For each multiple-choice question on the exam, there are at least four possible responses. You should review the response options and select the one response that most accurately answers the question.

• Multiple Select (select all that apply)

  For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.

Who this course is for:

• ServiceNow users, customers, and partners
• Anyone looking to maintain their ServiceNow Certified System Administrator (CSA) certification