ServiceNow System Administrator (CSA) Tests: Tokyo 2023

Exam Purpose

Prepare for the ServiceNow Certified System Administrator (CSA) exam with the most comprehensive set of practice questions with detailed explained answers, images, screenshots and reference links, all built in the latest ServiceNow release!

The CSA exam certifies that you have the skills and essential knowledge to contribute to the ServiceNow system’s configuration, implementation, and maintenance.

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. It should not be considered the official study or exam materials and should only be used to practice for the actual mainline exam.

Exam Scope

Platform Overview and Navigation (7%)

• ServiceNow Platform Overview

• Platform capabilities and services

• The ServiceNow Instance

• Next Experience Unified Navigation

Instance Configuration (11%)

• Installing applications and plugins

• Personalising/customising the instance

• Common user interfaces in the Platform

Configuring Applications for Collaboration (20%)

• Lists, Filters, and Tags

• List and Form anatomy

• Form Configuration

• Form templates and saving options

• Advanced Form Configuration

• Task Management

• Visual Task Boards (VTBs)

• Reporting, Dashboards, and Performance Analytics

• Notifications

Self-Service & Automation (20%)

• Knowledge Management

• Service Catalogue

• Flow Designer

• Virtual Agent

Database Management (27%)

• Data Schema

• Application/Access Control

• Importing Data

• CMDB and CSDM

Data Migration and Integration (15%)

• UI Policies

• Business Rules

• System update sets

• Scripting in ServiceNow

Exam Structure

The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer to the question.

• Multiple Choice (single answer)

  For each multiple-choice question on the exam, there are four possible responses. You should review the response options and select the one response that most accurately answers the question.

• Multiple Select (select all that apply)

  For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.

Who this course is for:

• Anyone interested in becoming a ServiceNow Certified System Administrator (CSA)
• ServiceNow users, customers, and partners