CSMath: Make Data-Driven Decisions in Customer Success
Learn and apply practical statistics in real-world Customer Success applications to track churn accurately, analyze NPS and CSAT, construct predictive customer health dashboards, and improve operational performance.
What you’ll learn
- Learn and apply basic statistical tools to solve real-world Customer Success problems
- Track churn accurately
- Measure and interpret NPS and CSAT in new ways
- Construct predictive customer health scores
- Increase forecasting accuracy
- Improve business results
“Be more data-driven!” That’s the mantra from the senior bosses, but what does it mean?
Surprisingly, those same SaaS executives routinely make bad decisions simply because they misinterpret their data.
Becoming data-driven isn’t about using data–it’s about using data correctly.
This learning series helps Customer Success Operations, Customer Operations, Customer Success leaders, and business analysts learn and apply practical statistics in real-world Customer Success applications.
You’ll learn how to:
Track churn accurately
Analyze NPS and CSAT in new ways
Construct predictive customer health dashboards
Forecast renewal revenue with precision
Improve your processes
As a result, you’ll facilitate better decisions and improve operational performance.
This course features downloadable exercises in Excel to practice applying the concepts, quizzes to reinforce learning, and a valuable CSMath Handy Equations and Procedures Guide for using your new skills on the job.
Who this course is for:
- Customer Success Operations
- Customer Success leaders (CCOs, VPs, Directors)
- Customer Operations
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