Building Trusted Relationships in Business
Develop essential skills for building business relationships through active listening, effective questioning, and understanding body language. This course is ideal for team managers, business professionals lacking confidence in relationship-building, and individuals in marketing roles without formal training. Gain valuable insights on personality styles to empower others and work with everyone’s strengths. Perfect for those in B2B or B2C environments, this course provides a logical structure, practical exercises, and tips to enhance your relationship-building skills.
What you’ll learn
- To develop the skills needed to build business relationships
- Value how to use active and mindful listening, and appreciate when and how to adopt different techniques
- Know more about ourselves, and how we can change the way we relate to other people
- Handle uncomfortable situations and deal with them confidently
- Appreciate how we can identify personality styles for mutual benefit
- Appreciate how to understand basic body language
This course will help you develop better relationships through active listening and effective questioning techniques. We also look at how body language plays a vital role in understanding how well we are communicating. Finally, we all need tact at difficult times so how do we best convey this especially if we are feeling under pressure ourselves. The course provides you with a logical structure, guidelines, tips and practical exercises to help you develop and hone your skills.
The second section considers how to value personality styles to build rapport with those we believe different to ourselves so that we can empower others and work with everyone’s strengths in mind.
Who this course is for:
- You have responsibility for a team within a business and wish to manage more effectively
- You work in business and need to build relationships but lack confidence, or struggle to do so
- Your role within a business incorporates marketing but you have no formal training
- You work in a specific marketing role within a business /charity/not-for-profit organisation with no formal training
- You are looking to motivate others in an established business in the B2B or B2C environment
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