A Practical Guide to Professional Telephone Etiquette
Enhance your phone skills and improve client interactions with our professional telephone etiquette course. Learn communication skills, handle rude callers, and effectively manage inbound and outbound calls. Perfect for working professionals looking to display confidence and competence over the phone.
What you’ll learn
- Through this course, you’ll learn communication skills that increase your productivity and improve performance.
- The various skills needed to deal with inbound and outbound calls.
- How to display competence and collegiality over the phone to gain client trust.
- How to deal with rude or angry callers in a professional manner.
This course teaches proper telephone etiquette in a professional work setting. The course is divided into 10 sections. This first section is the Course Welcome. Sections 2, 3 and 4 provide you with the fundamental knowledge you need to consistently display proper phone etiquette. Sections 5 through 9 deliver practical tips and guidelines to help you put your best foot, or in this case voice, forward when handling calls and callers. The final section wraps up the course and prepares you for your next steps.
By the end of the course, you’ll be able to effectively recognize the different aspects of telephone language, properly manage inbound and outbound calls, handle angry and rude callers, and skillfully send and receive phone messages.
Who this course is for:
- This course is intended for working professionals who want to enhance their phone skills in order to display a more confident, competent persona over the telephone and improve their interactions with clients.
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