Conflict management in the workplace
Learn how to effectively manage conflict in the workplace with this practical course. Discover the main reasons for conflict and its positive and negative consequences. Develop the skills to express yourself effectively and confidently resolve conflicts with colleagues or customers. Conflict can be detrimental to morale and productivity, but when managed well, it can lead to increased creativity and enthusiasm. Ideal for individuals who regularly interact with colleagues or customers, this course will help you identify and resolve conflicts using your preferred management style.
What you’ll learn
- List the main reasons for conflict.
- Identify the positive and negative consequences of conflict.
- Express themselves effectively in situations of conflict.
- Confidently resolve conflict with colleagues or customers.
Conflict is a natural feature of human communication. Often we see conflict as negative, and it is true, conflict that is not handled well can have a devastating impact on staff morale and productivity, as well as customer-relations. However when conflict is managed well, it can lead to increased creativity and enthusiasm amongst workers.
This course is of immense practical value to you if you work with other people, whether colleagues or customers. You will learn how to identify conflict, and understand the different types of conflict that occur at work. There is a strong focus on practical skills to resolve conflicts. You will discover what your preferred conflict management style is, and the situations where it is most suitable.
Who this course is for:
- People who work in an environment where they regularly interact with other colleagues or customers.
User Reviews
Be the first to review “Conflict management in the workplace”
You must be logged in to post a review.
There are no reviews yet.