Service Level Management
Gain a comprehensive understanding of Service Level Management and its practical application in the business environment. Learn about Service Level Agreements, Operational Level Agreements, Underpinning Contracts, and the Service Catalog. Perfect for anyone seeking knowledge in this field.
What you’ll learn
- Understand what Service Level Management is about
- Learn the essential components of the Service Level Management
- Understanding Operational Level Agreements, Underpinning Contracts and the Service Catalog.
Service-level management assures that the internal IT support-providers and external suppliers in the form of Operational Level Agreements (OLAs) and Underpinning Contracts (UCs) are in place. The process involves assessing the impact of change on service quality and SLAs.
The Service Level Management Program provides a comprehensive overview of the major concepts and processes involved with Service Level Management. You will gain an understanding of what Service Level Management as well as knowledge and understanding of the essential components of this process, such as Service Level Agreements, Operational Level Agreements, Underpinning Contracts and the Service Catalog.
Who this course is for:
- Anyone looking to gain an understanding of the Service Level Management and its practical application in the business environment.
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