Government Service Design
What you’ll learn
- Overview of government services principals
- learn how to identify the services and customers
- Define the core job of the customers
- Developing the Job map and identify the unmet needs
- Learn about the process flow, wireframe and prototype
- Understand the implementation and development life cycle of the service
This course will take the student through the process of designing and implementing a government service.
you will learn:
Government services principles: a set of guidelines that have to be considered when designing a service
Service discovery: learn how to identify the customers and their main job
Service unmet needs: learn how to capture the pain areas that facing the customers when using the service
Job Map: identify the sub steps that customer is preforming while obtaining the service, and getting a structured way to map the unmet needs to the related step
Identify the outcome statements that will be used to create services: Learn the outcome statement standard that will be easily understood among the team
Set of diagrams that will be used to understand the service processes: the high-level flow diagram, swim-lane diagram and state diagram
Data dictionary and screen content: with examples to see how this document will be created and used
Wireframe and prototype development : you will learn how the data dictionary and screen content are used by the UX/UI team to develop the UI screens
Requirement documentation: the method of requirements documentation with example of how features, epics and user stories will be organized
Activities that will be performed by the implantation team during the service delivery
Who this course is for:
- Those who seeks to work in government entities to develop service
- Product managers & Business Analysts: this course will provide them with new tools to discover customer needs and work on what’s really matter
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