Building Customer Relationships in Management

Building Customer Relationships in Management

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Certificate

Paid

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Level

Intermediate

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Free

Last updated on June 21, 2025 2:03 pm
Building Customer Relationships in Management
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Learn how a business can build a solid relationship with its customers and keep them happy with this free online course aimed at anyone working in sales.

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This free online course teaches you how to strengthen your relationships with customers, which can help a business flourish. Whether the company is local or international, it must understand its customers and deliver services accordingly to increase profits. This course on building and managing an enduring customer base explains how client data, loyalty and ?co-option? are key to developing a successful business.

What You Will Learn In This Free Course

  • Explain the impact of data on enhanc…
  • Arrange a customer loyalty ladder in…
  • Describe how marketers can make good…
  • Outline the steps in retaining custo…
  • Explain the impact of data on enhancing customer relationships
  • Arrange a customer loyalty ladder in increasing order
  • Describe how marketers can make good decisions at each step of the customer loyalty ladder
  • Outline the steps in retaining customers for a business
  • Analyze case studies of successful customer relations programmes
  • Summarize various customer ?co-option? strategies

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