Clear ITIL V4 Foundation certificate in your FIRST ATTEMPT!
Clear ITIL V4 Foundation certificate in your FIRST ATTEMPT! Enhance IT service management with ITIL framework. Ideal for IT professionals and organizations adopting ITIL. Update your knowledge with this comprehensive course.
Clear ITIL V4 Foundation certificate in your FIRST ATTEMPT!
The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
The certification can help:
Those who require a basic understanding of the ITIL framework
Those who want to understand how ITIL can be used to enhance IT service management
IT professionals or others working within an organization that has adopted ITIL.
However, the ITIL Foundation certification can benefit anyone who has an interest in IT service management.
Exam Overview:
40 questions of 1 mark each.
There is no negative marks.
To clear this exam, you need 65% or higher (26 out of 40)
Question Types:
1. Standard Objective type questions.
2. Negative Objective type questions.
3. Missing word Objective type questions.
4. List Objective type questions.
Questions weightage:
12.5% – understand the key service concepts.
15% – understand how the ITIL guiding principles can help an organization adopt and adapt service management.
5% – understand the four dimensions of service management.
2.5% – understand the purpose and components of the ITIL service value system.
5% – understand the activities of the service value chain and how they interconnect.
17.5% know the purpose and key terms of 15 ITIL practices.
42.5% – understand seven ITIL practices.
This course consists of four full length tests:
ITIL Foundation test 1
ITIL Foundation test 2
ITIL Foundation test 3
ITIL Foundation test 4
Who this course is for:
- Individuals at the start of their journey in service management.
- ITSM managers and aspiring ITSM managers.
- Individuals working in other parts of IT with strong interface in service delivery.
- Existing ITIL qualification holders wishing to update their knowledge.
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