COVID-19: Psychological First Aid
Get psychological first aid (PFA) training and help people with different needs to cope with the emotional impact of COVID-19.
Who is the course for?
This course is aimed at frontline or essential workers and volunteers dealing with the public during the COVID-19 pandemic. You do not have to be a specialist to deliver PFA.
Those who may benefit from this training include health and social care staff, first responders, frontline public-sector staff, essential workers, volunteers, supervisors and managers supporting staff or volunteers.
What topics will you cover?
What is psychological first aid?
How do emergencies impact mental health?
The psychological first aid stages: Prepare, Look, Listen, Link
Supporting yourself and your colleagues
Example scenarios
Anyone can use this approach. The following is what you will need to use PFA:
Be a good listener. An important part of PFA is identifying what help and support each person requires.
Be well informed about the COVID-19 pandemic, so you can give people accurate information. It is important that people can trust you.
Have the ability to encourage active coping by, for instance, helping people make decisions about the next steps they will take.
Encourage and help people to connect with their loved ones, or community and spiritual supports. Be aware of people’s cultural preferences and needs, and adopt a non-judgemental approach.
Know how to look after their own wellbeing and access support through friends, family, supervision or managers.
What will you achieve?
By the end of the course, you‘ll be able to…
Demonstrate an understanding of what Psychological First Aid is
Identify for whom it is suited and how to help them
Identify how to better support yourself and peers in such crises
Engage with further reading into psychosocial support during emergencies.
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