Creating User Journeys & Customer Journeys with Ease
Learn how to create User Journey Maps to understand your users’ experiences and identify problems. Improve your app or website with comprehensive insights. Suitable for UX professionals, product owners, entrepreneurs, and researchers.
What you’ll learn
- What are User Journeys & User Journey Maps?
- When should you use them?
- How do you set them up?
- How do you fill them out?
- How do you evaluate them?
Let’s have a look at user journeys and how to create them! In order to discover the most pressing challenges of your users, or to identify problems in certain processes or routines, it is vital to understand the journey the users are going through.
Often, users are not aware of the issue that is causing problems and even more so how to solve them. We need to find out where they build up workarounds so that these problems become manageable in their day-to-day lives.
With User Journey Maps and Emotional Journey Maps you can draw down a comprehensive picture of the user’s journey which will enable you to identify these spots and develop solutions! Make your app better, improve your website or find a topic for a new project, all of that is possible with Journey Maps.
I have spent many hours preparing and producing this course, and I hope you enjoy it and can make the most of it for your career and professional life!
About Max: I am a Senior UX Designer and User Researcher and I am a huge fan of believing in never stopping to learn. I want to share my knowledge with you and give back to the community that brought me to where I am now.
B-Rool by Artem Podrez: pexels @artempodrez
Music from Uppbeat:
License code: KFZMOCQQ7RL42B2D
License code: HSYUBPJNKZE1S6SJ
Who this course is for:
- People from the field of UX
- Product Owners
- Entrepreneurs
- Researchers
