CRM Fundamentals and Practice: Introduction to Salesforce
Begin to understand how to use Salesforce to generate customer insights to improve your customer experience strategy, on this introductory online course.
Who is the course for?
This course is aimed at professionals seeking to improve customer experience and success through using CRM systems. It would be suitable for early-career professionals, those looking to move to CRM roles, or biz dev, product, or marketing professionals.
Want to build on the skills you learn on this course? These courses, from the same provider, will help develop your knowledge further:
CRM Fundamentals and Practice: Salesforce Automation and Best Practice
CRM Fundamentals and Practice: Salesforce Reports, Objects, and Data Management
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