Customer Journey Mapping – UX Design Course
Explore customer journey mapping and its role in ensuring quality user experience with this online course from FutureLearn.
Who is the course for?
This course is aimed at anyone looking to improve their UX design skills.
This might include:
entry-level or intermediate Graphic or Digital Designers looking to expand their knowledge and skillsets in UX design.
aspiring product managers who need to understand the pivotal role UX design plays in successful product development.
non-technical digital team leaders looking to better understand critical concepts in UX design and the Design Thinking process.
If you want to further your knowledge, you may also be interested in these courses, from the same provider, which share the same subject and overall learning outcomes:
UX Design Strategy and Application: Customer Profiling and Design Sprints
UX Design Strategy and Application: Strategy, Innovation and the Future of Work
What topics will you cover?
Journey mapping
Service blueprint mapping
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