Customer Service Success
Learn our 8-step model to provide exceptional customer service every time. Handle angry customers, recover from service failures, and stay calm in the workplace. Perfect for staff, business owners, and managers looking to improve the customer experience.
What you’ll learn
- Discover our 8 step model, developed so that you can provide 5 star customer service every time.
- How to handle angry customers with ease and professionalism.
- The tips and techniques to recover when service failure happens, and things go wrong.
- How to keep calm in the workplace and avoid burnout.
- The Benefits of being courteous in the workplace, and exactly how to do this.
- Make every customer encounter successful (even if things have gone wrong), so they keep coming back.
On this course you will learn the following…
Understanding exactly what it is that customers want and how you can use this knowledge to create the perfect customer experience,
Discover what service providers do. This will be a fusion of academic research and real life examples which can help make sure you have every angle covered so that you’re always providing 5 star customer service,
We teach you our tried and tested 8 step method to delivering perfect customer service every time, even if you’re dealing with a difficult client or customer,
What happens when you encounter a service failure, and how it can impact your business/ customers. We will go through the 5 step method we have developed using academic research and hands-on experience so that you can win and succeed at service recovery,
You’ll learn why customers may get angry, and the easy techniques so that you will be able deal with any situation amicably and leave both you and the customer happier and have the issue resolved,
How to be courteous in the workplace, and why it’s important. We will discuss real life examples and the benefits of being courteous can bring to your business and place of work,
EXTRA: Tips and tricks on how you can keep calm in the workplace so that you perform better as an employee and don’t suffer burnout.
Who this course is for:
- Staff who deal with customers and what to make every encounter 5 stars
- Business owners who want repeat customers
- Managers who are looking for ways to retain customers and improve the customer experience
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