Diploma in Business Administration

Effective and efficient business administration is essential to a healthy-functioning organisation and this free online Diploma in Business Administration teaches you some essential administrative duties involved in business administration and which skills are necessary to deliver a high-quality service. You will learn all about business operations, which processes you may be involved in as a business administrator and customer service basics.

What You Will Learn In This Free Course

Introduction in Business Administration

This module will introduce you to basic equipment and skills needed to operate successfully within a business, especially in a customer-facing environment. These invaluable skills will help you see the importance of the right equipment for the right job along with the right attitude for working with people. The necessity of correct communication styles is also highlighted in this module.

Working in a Business Environment

This module will cover the essential elements of working in a business environment, and with other team members. You will understand how businesses operate and what processes you may be involved in business environment. This module will also help you learn how to work in a team of quite different people to yourself, which brings its own set of challenges.

Key Business Administrative Duties

In this module, we will study key administrative duties and how to use skills to deliver a quality service. Most business administrative tasks can be made easier through the use of technology, so where applicable, we?ll look at how that works in relation to duties you may undertake. This module will also cover how to organize and arrange a business trip or accommodation.

Diploma in Business Administration – First Assessment

If you do not achieve the required standard after the first attempt, you can re-take the assessment until a successful outcome is achieved.; Module

Deliver and Evaluate Customer Service

This module will help you understand the meaning of external customers and the types of products and services relevant to external customers. Within customer service there are many elements which must be organized to make effective customer service happen properly. We will discuss how people are treated and communicated with.

The Production and Preparation of Documents

This module will cover how to produce high quality documents, an exploration of the type of documents you will encounter, some of the processes you might be involved with when developing paperwork, and the technology that can support you to complete these tasks professionally. You will also learn the basic understanding of MS Office including the reasons and benefits of using it.

Diploma in Business Administration – Second Assessment

If you do not achieve the required standard after the first attempt, you can re-take the assessment until a successful outcome is achieved.; Module

Course assessment