Drawing User Journey Maps: Design + Collaborate Inclusively
Learn how to create effective user journey maps and gain a wider perspective on your projects. Perfect for beginner designers and facilitators.
What you’ll learn
- Organize meaningful moments, needs, and questions in a timeline sequence from multiple points of view
- Create journey maps collaboratively and inclusively
- Put yourself in your user’s point of view
- Get practical results from your journey map in deciding what is most useful to focus on next with your project
Help your design process by unpacking your ideas, questions, and findings into a flow of steps all about understanding your user experience. Consider the journey map as a way to structure and communicate what you learn about a project that makes sense of it all through how it affects your audience/users.
User journey mapping and layering a wider context of ideas is useful in so many situations from starting a project to digging deeper on ways to make it better. In this class I’ll teach you to:
Put yourself in your user’s point of view and organize your ideas using a sequence of steps which becomes a journey.
Gather a wider context for ideas, gather and unpack ones you already have using specific framing and questions.
Use mapping to explore what may be most useful to focus next on a project.
Some examples discussed for creating journey maps, whether you’re planning:
A website update
A complex service involving different customers, teams, and applications
Or you’re hosting a gathering that you’d like to think through thoroughly
This class is for:
People early in their practice, learning the tools of UX and service design.
People looking to collaborate on the ideas and establish enough consensus before building something.
Anyone curious about the tool of Journey Mapping, looking for ideas on how to prepare a journey map for a team or solo project.
Who this course is for:
- Beginner designers learning the tools of user experience and/or service design
- Facilitators from design or engineering backgrounds practicing collaboration and consensus building
- Anyone curious about mapping journey to gain wider perspective on your solo or team project
