Effective Problem Solving
Learn problem-solving skills and techniques to stay marketable in today’s complex world. This course offers a 5-step methodology and practical examples.
What you’ll learn
- Understand the need and importance for problem solvers in the world today
- Effectively define the problem statement and set realistic goals and target state
- Perform a current state analysis to understand the existing situation
- Perform root cause analysis to identify possible causes to a problem
- Understand the Voice of the Customer
- Utilize problem solving tools and brainstorming techniques to come up with creative solutions to resolve the causes to a problem
- Understand and utilize rapid experiments to try out and pivot solutions quickly
- Consolidate all findings and outcome on 1 page
Course Description
Brief description of this course
In the Future of Jobs report 2020 by the World Economic Forum, Complex Problem Solving, Critical Thinking and Analysis, came up as one of the top 10 skills that employers believe will grow in prominence in the next five years.
Hence, it is imperative that employees equip themselves with problem solving skillsets to continue to stay marketable and relevant in the VUCA world that we live in today.
But is the ability to solve complex problems an innate ability?
Well, the good news is that Problem Solving skills, can be learnt and acquired!
There are techniques and tools that can be learnt, to help us solve complex problems, both in the workplace in and in our personal life. And the more we practice using these techniques and tools, the better we get at using them, and the adept we get at problem solving.
In this course, you will learn a tried and tested 5 step methodology that I have used throughout my career and in different organizations to solve complex problems.
i) Defining the Problem
ii) Current State Analysis
iii) Root Cause Analysis
iv) Rapid Experiment
v) Effective Implementation
This course comes loaded with examples on how to apply these concepts, hands-on exercises, as well as ready-to-use templates so that you can put into practice what you have learnt immediately.
Thank you for your interest, and I hope to welcome you to this course.
Who this course is for:
- Anyone who is keen to learn more about solving problems and finding solutions systematically and effectively amidst a complex environment today
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