Free Online Diploma in Quality Management Course
Learn about effective quality management specifications and procedures such as ISO 9000, TQM tools and benchmarking which can be implemented in the workplace.
This free online Diploma in Quality Management course will introduce you to crucial quality management standards and concepts. The course will also give you a rundown of the quality management concepts such as Cost of Quality and Total Quality Management(TQM). Quality management plays an increasingly important role in businesses around the world, and this course will prepare you for this important function.
What You Will Learn In This Free Course
Introduction to Quality Management
This module gives an overview of Total Quality Management and describes Quality specifications and costs. It explains explain ISO 9000 and Total Quality Management tools and external benchmarking.
Diploma in Quality Management – First Assessment
You must score 80% or more to pass this assessment.; Module
Understanding Cost of Quality and TQM Tools
In this module you will learn about cost of quality means and how it is measured. It describes in detail how the ISO 9000 and QS 9000 standards function, and how quality measurement in service industries is carried out.
Diploma in Quality Management – Second Assessment
You must score 80% or more to pass this assessment.; Module
Introduction to Quality Standards
This module reviews ISO standards ISO 9000 and QS 9000 in detail. You will also learn about the international quality management awards.; Module
Diploma in Quality Management – Third Assessment
You must score 80% or more to pass this assessment.; Module
Service Quality for Service Industries
This module introduces Service Quality and lists examples of service industries. It describes customer acceptance criteria and what is meant by customer satisfaction. You will also learn about the service quality gap.
Diploma in Quality Management – Fourth Assessment
You must score 80% or more to pass this assessment.; Module
Course assessment
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