Inclusive Facilitation Skills for Leaders of Diverse Teams
Learn how to be an inclusive and efficient meeting facilitator for diverse teams. Develop skills to create a collaborative and supportive environment, handle difficult situations, and facilitate problem-solving exercises. This course provides practical tools and techniques for before, during, and after meetings. Suitable for leaders and managers seeking to value diverse perspectives and make high-quality decisions.
What you’ll learn
- How to be an inclusive meeting facilitator of a diverse team
- The roles, responsibilities, and mindset of an inclusive facilitator
- How to create trust in your team and ensure a collaborative, safe, and supportive environment, which allows everyone to bring their full self and engage
- How to develop a common understanding of norms of behavior during your meetings (with community agreements or ground rules)
- How to handle difficult situations like high emotions, people who dominate discussions, people who don’t participate, and microaggressions.
- How to ensure that people come to the discussion prepared with the right information and mindset.
- How to facilitate consultative dialogue where ego is not in the room
- Skills to help you facilitate problem solving exercises using tools like brainstorming, SWOT analysis, pareto diagrams, and mindmapping
- How to facilitate a virtual meetings as well as in person
- How to avoid common facilitation mistakes
- How to effectively facilitate before the meeting, during the meeting, and after the meeting
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Numerous studies have proven that the most successful companies harness the collective wisdom of diverse teams. Your company’s value is the sum total of the decisions it makes and executes. Developing the skills needed to be an inclusive and efficient facilitator is critical for leaders and managers who want to ensure that all voices are heard, diverse perspectives are valued, efficient meetings are run, and high-quality decisions are made.
This course will give you practical skills, tactics, and tools to be an inclusive and efficient facilitator. You will learn how to handle tough situations and you will receive a clear roadmap for what to do before a meeting, during a meeting, and after a meeting. You will receive templates, checklists, and reference materials, along with exercises and quizzes to support your learning journey.
The sections of the course include:
Understanding key facilitation concepts
The importance of your role as a facilitator
Normal group formation dynamics
Psychological safety
A facilitator’s mindset
A facilitator’s responsibilities
How to facilitate before the meeting
Getting the right people there
Managing time
Defining the purpose and desired outcome
Defining roles and responsibilities
Setting and sending a clear agenda
Sending advance information needed for consultation
Prepping others to be successful in their roles
How to facilitate during the meeting
Define
How the group will work together
Structure of the meeting
Issues for discussion and decision
Deliberate
Mindset for participatory consultation
Dialogue skills
Body language
Problem-solving tools
Decide
Ways to get to consensus
Ways to achieve consent
Document
Minutes
Reporting out
How to facilitate after the meeting
Follow-up techniques
Techniques for giving and receiving feedback
How to facilitate tough situations
Power imbalances
Microaggressions
Dominating
Withholding
High emotion
Layli Miller-Muro has was CEO of a highly diverse organization for 20 years. Recognized for its sound management practices and inclusive consultative decision-making processes, under her leadership, the organization won the Washington Post Award for Management Excellence. She was named as one of Goldman Sachs’s Top 100 Most Intriguing Entrepreneurs and Newsweek Magazine’s 150 Most Fearless Women in the World. Layli is an author and frequent lecturer. Currently, she is a consultant helping purpose-driven corporations and leaders operationalize their values.
Who this course is for:
- This course is for anyone who works with others who have a diversity of opinions or backgrounds and is interested in growing their skills to facilitate efficient and inclusive discussions and decisions.
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