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ServiceNow Certified Implementation Specialist – Hardware Asset Management Exam Specification

Introduction

The ServiceNow Certified Implementation Specialist – Hardware Asset Management (HAM) Exam Specification document defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to earn the Certified Implementation Specialist – Hardware Asset Management (HAM) certification CIS-HAM Servicenow Questions.

Exam Purpose

The CIS-HAM ServiceNow Study guide Certified Implementation Specialist – Hardware Asset Management (HAM) exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow ITSM Asset Management and ServiceNow Hardware Asset Management (HAM) applications.

Exam Audience

The ServiceNow Certified Implementation Specialist – Hardware Asset Management (HAM) exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow HAM Certified Implementation Specialist.

Please follow these Practice Test Topics:

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow Product documentation site, and the ServiceNow developer site. Study materials posted elsewhere online are not official and should not be used to prepare for the examination.

Recommended ServiceNow Training

ServiceNow recommends the completion of the following prerequisite training course(s) in preparation for the Certified Implementation Specialist – Hardware Asset Management (HAM) exam. Information provided in the following ServiceNow training course(s) contain source material for the exam.

• Welcome to ServiceNow

• ServiceNow Administration Fundamentals

• Get Started with Now Create

• ServiceNow Platform Implementation

• Hardware Asset Simulator

• Hardware Asset Management (HAM) Extras

• Common Service Data Model (CSDM) 3.0 Fundamentals

• Configuration Management Database (CMDB) Fundamentals

Required ServiceNow Training

ServiceNow requires completion of the following training course(s) and certification(s). The content in these courses covers the exam learning domains and will help you prepare for the exam.

• Hardware Asset Management (HAM) Fundamentals

Upon completion of the Hardware Asset Management Fundamentals course, the candidate will be eligible to obtain or purchase a nontransferable voucher code to register for the Certified Implementation Specialist – Hardware Asset Management (HAM) exam.

Additional Resources

In addition to the above, the candidate may find the following additional resources valuable in preparation for the exam.

• Candidate Journey Guide – a resource to guide you through the entire certification process

• List any additional resources here

Additional Recommended Experience

• Six months of field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances

• Participation in at least two ServiceNow deployment projects, specifically ITSM Asset Management and Hardware Asset Management (HAM)

• General familiarity with industry terminology, acronyms, and initialisms

Exam Scope

Learning domains are the key topics and specific objectives included in the exam. Exam content or exam items are divided into learning domains.

The following table shows the learning domains, weightings, sub-topics, and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all- inclusive list of the exam content.

1 IT Asset Management Overview & Fundamentals

• IT Asset Management Basics

• Hardware Asset Lifecycle

• Application Introduction and Recommended Practices

• Implementing Hardware Asset Management in ServiceNow

20%

2 Data Integrity – Attributes and Data Sources

• Trustworthy Data Fundamentals

• Creating Trustworthy Data

• Hardware Discovery and Normalization

• HAM Hardware Model Normalization

27%

3 Practical Management of IT Assets

• Consumables

• Inventory and Stock

• Automating Asset Management Lifecycle

• Contract and Change Management

30%

4 Operational Integration of IT Asset Management Processes

• Reports and Dashboards

• Requests and Procurement

• Extending Asset Management

• Data Accuracy

18%

5 Financial Management of IT Assets

• Hardware Contract Financials

• IT Cost Management

Exam Registration

ServiceNow partners with Kryterion using its Webassessor platform for exam registration. Our mainline exams are offered at Kryterion Test Centers or can be taken anywhere online while a Kryterion proctor monitors the exam appointment.

To register for an exam, you will need to create a Webassessor account and then link it to your Now Learning account.

Who this course is for:

• Certified Implementation Specialist – Hardware Asset Management