MS Dynamics 365 Customer Engagement – Microsoft 365 Course
Learn how to increase customer loyalty and improve retention with customer relationship management in MS Dynamics 365
Who is the course for?
This course will enable sales managers, professionals, telesales workers and customer support staff to make the most of the features within Microsoft 365 and employ effective sales strategies. Get on your way to success and smashing sales targets through customer engagement.
What topics will you cover?
Sales Overview
Configuring Sales
Managing Customers
Working With Opportunities
Embedded Intelligence
Playbooks
Integrated Sales Tools
Order Processing and Managing Product Catalogues
Create and Manage Quotes
Create and Manage Orders and Invoices
Sales Analytics and Insights
Power BI and AI for Sales
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