Quality Improvement in Healthcare: the Case for Change
Explore new and better ways of organising health and social care services to improve quality with this free CPD-certified course.
Who is the course for?
The course is designed for people working in health and social care organisations such as clinicians, allied health professionals, nurses, managers or administrators. People with a general interest in health and social care organisations, such as service users and carers, may also find the course of interest to them.
What topics will you cover?
Complexity and quality improvement in health and social care
Quality improvement theory: the Model for Improvement, an introduction to LEAN, an introduction to microsystems
Evaluating quality improvement: the lens of profound knowledge, measuring for improvement
Engagement and co-production
Systems modelling and quality improvement: modelling for demand and capacity problems and computer simulation modelling
Making the case for quality improvement
What will you achieve?
By the end of the course, you‘ll be able to…
Identify what quality and process improvement entails, especially in a health and social care setting
Explain how quality improvement can lead to better outcomes for staff and organisations, including customers and/or patients
Gain confidence to start and lead a quality improvement project within your organisation
Identify how to access additional support, and get others to join with you in making improvements
Discuss how quality improvement can help you deal with complexity in organisational systems and identify how to improve key areas without worsening others
Explore how systems modelling and analytics techniques support quality improvement initiatives
