SAP MM Change Requests and Support Activities
Learn about the roles and responsibilities of an SAP Support Consultant, including handling tickets based on SLA and different priorities. Understand the difference between Core Team Members and End Users. Explore various support tools and gain knowledge about change requests, including program-related changes and configuration-related changes. Suitable for SAP beginners and functional consultants.
What you’ll learn
- Roles and Responsibilities of an SAP Support Consultant
- Details about SLA
- Knowledge about Change Requests
- Sample Change Requests with explanation
In this course, one can learn about the below topics
The roles and responsibilities of a Support Consultant. Day to Day Activities of the Support Consultant and Support Lead is explained
And also explained about Service Level Agreements and different priorities like Very High, High, Medium, and Low.
Explained the level of tickets like L1, L2, and L3 based on the criticality
Few samples are provided for the tickets
Difference between the Criticality and the Priority of the tickets
Explained the difference between Core Team Members and the End Users
Different Support Tool names are given
Handling the tickets based on SLA
Planning the daily activities during Support Projects
Value addition to the Role
Different Tools in the Market are listed
Change Requests can be configuration-related changes or Program-related changes or new program requirements. In this course, few samples of Program-related and configuration-related changes are explained. Mainly the program-related changes or new requirements are explained with the business examples.
Program-related Change Requests are explained with the business examples and some technical information that should be sufficient or gives an idea to the functional consultants. As the programs are developed by the ABAP consultants, high-level information is provided
Related Function Modules and role of a Functional consultant during Change Requests are explained
Who this course is for:
- SAP Beginners
- SAP Functional Consultants
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