Service Science and Sustainability
Discover the science behind the service industry and learn how services can become more sustainable with this online course from National Tsing Hua University.
Who is the course for?
Service science is a multi-disciplinary area of study. Students from different backgrounds – information management, design, computer science, social science, etc – will find service science rewarding.
Students wanting to understand service from a more holistic and dynamic viewpoint would also benefit.
Moreover, this course is ideal for people working in the service industry looking to enhance the sustainability of service by using innovative methodology and tools.
What topics will you cover?
The essence of service science: service system and value co-creation
The value propositions of different stakeholders in service systems
Methods and tools of service science
Case studies and stakeholder interviews about service systems and value co-creation for sustainability
What will you achieve?
By the end of the course, you‘ll be able to…
Explore the discipline of service science, and understand the system view and value co-creation principles
Develop knowledge of service science, and cross your disciplines to frame the issues of sustainability
Investigate the real-world service system, and know how to analyze service systems by several case studies
Design your own way of investigation, and practice the methods and tools for enhancing the sustainability of service systems
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