ServiceNow Certified System Administrator (CSA) Tests: Tokyo
Prepare for your ServiceNow exam with this comprehensive course. Learn about platform navigation, instance configuration, collaboration, automation, database management, and more. Perfect for entry-level and intermediate-level individuals looking to strengthen their knowledge in a practical way.
Exam Structure
The exam consists of approximately (60) questions in 90-Minute for each questions set on the examination, there are multiple possible responses. You should review the response options and select the most correct answer to the question.
Multiple Choice (single answer) A multiple-choice question (MCQ) is composed of two parts: a stem that identifies the question or problem, and a set of alternatives or possible answers that contain a key that is the best answer to the question, and a number of distractors that are plausible but incorrect answers to the question.
Multiple Select (select all that apply) Similar to a single select field, a multiple select field lets you choose from a list of predefined options. However, unlike a single select field, you can choose as many options as you want for each cell. This doesn’t create two fields, but rather a field with two entries in it.
1 – Platform Overview and Navigation: (10%)
• ServiceNow Platform overview
• Platform capabilities and services
• The ServiceNow Instance
• Next Experience Unified Navigation
2 – Instance Configuration: (10%)
• Installing applications and plugins
• Personalizing/customizing the instance
• Common user interfaces in the Platform
3 – Configuring Applications for Collaboration: (30%)
• Lists, Filters, and Tags
• List and Form anatomy
• Form Configuration
• Form templates and saving options
• Advanced Form Configuration
• Task Management
• Visual Task Boards (VTBs)
• Reporting, Dashboards, and Performance Analytics
• Notifications
4 – Self Service & Automation: (20%)
• Knowledge Management
• Service Catalog
• Flow Designer
• Virtual Agent
5 – Database Management:(20%)
• Data Schema
• Application/Access Control
• Importing Data
• CMDB and CSDM
6 – Data Migration and Integration: (10%)
• UI Policies
• Business Rules
• System update sets
• Scripting in ServiceNow
Who this course is for:
- Entry-level who wants to strengthen the Knowledge in practice way.
- Intermediate-level wants to confirm the Knowledge in practice way.
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