ServiceNow CIS-FSM(Field Service Management) Practice Tests

Description

Prepare for the ServiceNow Certified Implementation Specialist exam in Field Service Management (CIS-FSM) with the most comprehensive set of practice questions with detailed explained answers, created within the latest ServiceNow release!

While you are looking at these practice exams solutions it is recommended to check the ServiceNow documentation website to learn more about that topic and clear your concepts. This would clear your concepts along the way and would add value to your knowledge of Field Service Management products. This will broaden your knowledge of the product that you are learning while you are practicing for the certification.

If you pass this course there are very high chances that you will pass the actual certification exam.

This should not be considered the official study or exam materials and should only be used to practice for the actual mainline exam.

Exam Purpose

The Certified Implementation Specialist – Field Service Management exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow Field Service solution

Exam Preparation

Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. It should not be considered the official study or exam materials and should only be used to practice for the actual mainline exam.

Exam Scope

1. Field Service Management Fundamentals (50%)

   • Field service types, modules and industry use cases.

   • Field Service Management solution features

   • Process lifecycle, personas, roles, and related terminology

   • Work order initiation, qualification, scheduling and dispatch, and delivery and confirmation activities

   • Time recording for FSM

   • Managing agent and team calendars

   • Managing field service skills

2. Implementation Planning (5%)

   • Preparation activities stakeholders, and good practices

   • ServiceNow maturity levels

   • Integrations with applications and data sources

3. Implementing Field Service Processes (38%)

   • Establishing foundational data (locations, groups, users, customer accounts, contacts, stockrooms, and assets)

   • Configuring field service business process, assignment, and add-ons

   • Configuring work order templates, skills, and questionnaires

   • Planned maintenance

   • Inventory management and parts sourcing and transfer process

   • Scheduling and dispatch features, processes, and automation

   • Advanced time recording, rate types, labor rate cards, and time sheet policies

4. Implementing Related Processes (7%)

   • Customer experience features

   • Appointment Booking configuration

   • Targeted communications

   • Contextual knowledge

   • Advanced and extended capabilities

   • Set up and usage of Now Agent mobile application

Exam Structure

The exam consists of 50 questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer to the question.

• Multiple Choice (single answer)

  For each multiple-choice question on the exam, there are at least four possible responses. Select the one response that most accurately answers the question.

• Multiple Select (select all that apply)

  For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. Select ALL responses that accurately answer the question. Partial credit is not provided.

Who this course is for:

• ServiceNow Administrators, Developers and FSM Implementers
• New users of ServiceNow Field Service Management
• ServiceNow Partners, Customers and Employees