ServiceNow Performance Analytics (PA): Micro-Certification

Exam Purpose

Prepare for the ServiceNow Performance Analytics (PA) micro-certification exam with the most comprehensive set of practice questions with detailed explained answers, all built in the latest ServiceNow release!

This simulator-style micro-certification exam is designed to assess your knowledge of Performance Analytics architecture, deployment, and configuration to enable out-of-box content and provide process optimisation insights to process owners and managers within your organisation.

Exam Preparation

Exam preparation questions are based on ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. It should not be considered the official study or exam materials and should only be used to practice for the actual micro-certification exam.

Throughout the simulation exam, you will be directed to perform the tasks and functions of the Performance Analytics Administrator working in your own ServiceNow instance, a safe sandbox.

Exam Scope

1. Performance Analytics Architecture (30%)

2. Performance Analytics Deployment (20%)

3. Performance Analytics Metrics and KPIs (25%)

4. Performance Analytics Visualisations (25%)

Simulation Exam Coverage

• Activate Performance Analytics Plugins and load demo data

• Validate Indicator Sources and Review Indicators

• Configure Incident Collection

• Modify and Share the Incident Management Dashboard

• Enable Performance Analytics – Content Pack – Change Management

• Configure Change Management Collection

• View and Share Change Management Dashboard

• Add Dashboard Breakdown Sources

• Configure Widget Filtering

Preparation Exam Structure:

The preparation exam consists of approximately (15) questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer to the question.

• Multiple Choice (single answer)

  For each multiple-choice question on the exam, there are at least four possible responses. You should review the response options and select the one response most accurately answers the question.

• Multiple Select (select all that apply)

  For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.

Simulation Exam Structure

To achieve the ServiceNow Performance Analytics (PA) micro-certification, you should undertake a simulation-based exam that consists of approximately (10) tasks. For each task on the examination, you must complete the assigned work within a task and validate.

The assessment simulator allows you to show your knowledge by reading a scenario, doing the work to meet a set of requirements based on the scenario, and verifying your work is done correctly.

Each task is graded individually, and a grade of 80% is required to pass.

Who this course is for:

• New users of ServiceNow Performance Analytics
• ServiceNow customers, partners and employees
• Anyone looking to get started with business process performance management for improved service delivery