Six Sigma – The Define Phase
Learn the concepts of the Define Phase in Six Sigma, including SMART Goals, project identification, and cost of poor quality. Suitable for all backgrounds.
What you’ll learn
- Provide a solid and practical understanding on the concepts of the “Define Phase” of Six Sigma
- DMAIC Methodology
- SMART Goals
- Techniques for project identification
- Voice of Customer, Voice of Business, Voice of Process
- Cost of Poor quality
- Critical to Quality and Process Mapping
- Team selection and growth phases
- Project charter
Dear Learners,
I welcome you to this course on Six Sigma- The Define Phase.
I have prepared lectures covering each of the DMAIC phases of Six Sigma, separately, to enable learners with shorter time to grasp all topics with ease. T
his course is covered in “11 evenly spaced lectures” & also includes a small hands-on project. I am Parag Dadeech, with extensive leadership experience across diversified business sectors. I have lived and worked in the US, SE Asia and India and have led a gamut of high value business projects (green field as well brown field), operational excellence engagements, as well as Technology joint ventures.
Wishing you an enjoyable learning experience.
Lecture-1
Introduction
Lecture-2
• Historical perspective
• Features of Six-Sigma
• Sigma Level across business sectors
Lecture-3
• Six Sigma methodology
• Understanding DMAIC Thoroughly
Lecture-4
• Starting with Define Phase
• SMART Goals
• Illustration of SMART Goals
Lecture-5
• Sources of Project identification
• Voice of Customer (VOC)
Lecture-6
• Voice of Customer to CTQ (Critical to Quality)
• Voice of Business
• Voice of Process
Lecture-7
• Cost of Poor Quality (COPQ)
• Internal and External Failures
• Implications of external failure costs
Lecture-8
• CTQ Drill Down
• Process Mapping (SIPOC)
• SIPOC Practical illustrations
Lecture-9
• Team selection
• Team growth phases
• Toll Gate reviews
Lecture-10
• What is Value
• Value adding activities (VA)
• Non-Value adding activities (NVA)
Lecture-10
• Project charter
Lecture-11
Summary
Who this course is for:
- The course is suitable for learners coming from a variety of backgrounds, whether it is manufacturing, process operations or service sectors.
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