Workforce management Real Time Analyst
Learn the duties of a Real Time Analyst in Workforce Management, including controlling queues, generating reports, and interpreting intervals. Master key performance indicators and create professional excel service level reports. Perfect for call center employees.
What you’ll learn
- How to work as an Intraday Traffic in Workforce management
Learn what are the duties of a Real Time Analyst with the Workforce Management department and learn how to control Queues, generate reports and interpret Intervals, also you will be able to know what are the most common reports that are generated.
Key concepts:
Master the key performance indicators to effectively managing staffing
Create professional excel service level reports for supervisors and operations managers
Control the queue effectively to increase productivity
Coding the exceptions correctly and in a timely manner
Bypass all the theory and learn what a Real time analyst does on a daily basis!
Who this course is for:
- call center employees
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