1z0-1064-22 : Oracle B2B Service 2022 Implementation Prof.

This is Oracle B2B Service 2022 Implementation Professional Practice Test.

These mock tests will help you in preparation for the 1z0-1064-22 exam.

All the latest questions are covered in the test.

Covered Area:

Initial Setup

•     Enable B2B Service features

•     Describe the B2B Service security model

•     Use Functional Setup Manager (FSM)

Service Request (SR) Management

•     Set up SR creation and handling

•     Configure a Service Request Category

•     Describe common SR processing activities

•     Identify common SR searches

•     Configure a Service Catalog

•     Implement an SR assignment mapping

Entitlements

•    Describe entitlement concepts (coverage, milestones)

•     Manage milestones

•     Set up standard coverage

•     Set up default coverage

•     Configure action plans

Knowledge Management (KM)

•     Identify KM enablement activities (products/categories, security, features)

•     Author KM articles

•     Set up ‘My Knowledge’ page

Digital Customer Service (DCS)

•     Describe DCS architecture components (themes, templates, pages)

•     Describe DCS enablement activities (profiles, roles, authentication)

•     Describe DCS components (products, contact, KM, SR creator, admin)

•     Create and Configure a DCS Application

Omnichannel Communications

•     Perform Email set up a-ctivities (inbound setup, outbound setup, templates)

•     Configure CTI notifications

•     Configure media toolbar

•     Configure Chat

•     Configure Work Routing

•     Configure Agent Notifications

Productivity Features

•     Set up Hotkeys

•     Set up SmartText

•     Enable SR Audit

Advanced Configuration, Integration and Analytics

•     Identify mechanisms of B2B Service customization

•     Use tools used to configure and customize B2B Service

•     Explain B2B service integration architecture and mechanisms

•     Perform file-based import and export

•     Describe Analytics concepts (infolets, subject areas, queries)

•     Modify an Analytics report

Our 1z0-1064-22 Practice Test will help you in preparation for the official exam so that you can pass the certification in the first attempt

Best of Luck and Happy Learning!

Official Exam Details

Exam ID : 1Z0-1064-22

Exam type : Proctored

Duration : 90 minutes

Questions: 58

Passing Score : 62%

Who this course is for:

• Anyone who are preparing for 1z0-1064-22 : Oracle B2B Service 2022 Implementation Professional Exam