Benchmarking
Learn the systematic process of benchmarking, comparing, and adapting best practices. Develop realistic plans and identify benchmarking partners for process improvement. Ideal for business process owners seeking improvement.
What you’ll learn
- A systematic PROCESS for measuring and COMPARING processes and ADAPTING best practices
After completing this course, participants will be able to:
Recognize the five steps of the basic benchmarking method
Develop a realistic plan and schedule for a benchmarking project
Search and identify potential benchmarking partners by conducting secondary research
Understand how to use the 7 basic Quality Improvement Tools for benchmark process comparison.
Select appropriate recommendations for process improvement
Who this course is for:
- Business process owners seeking improvement
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