Comprehensive Guide to CTQ Trees

Comprehensive Guide to CTQ Trees

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Paid

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Intermediate

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Free

Last updated on March 27, 2025 4:09 am
Comprehensive Guide to CTQ Trees
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Study the fundamentals of the critical-to-quality expectations your customers have of your product and how a CTQ tree can ensure those requirements are met.

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The term ?critical to quality? (CTQ) describes the qualities a product or service must have to satisfy the needs of its customers. In this course, we will introduce you to the concept of the CTQ tree from the Six Sigma method and its power to identify what is truly important to your clients. You will learn how to build a CTQ tree, the appropriate situations for its usage and the outcome you can expect to see if the tool has been used correctly.

What You Will Learn In This Free Course

  • Define critical to quality (CTQ) and…
  • State the benefits of using a CTQ tr…
  • Describe the constituents of the CTQ…
  • Discuss the steps involved in creati…
  • Define critical to quality (CTQ) and its uses
  • State the benefits of using a CTQ tree
  • Describe the constituents of the CTQ tree
  • Discuss the steps involved in creating a CTQ tree diagram
  • List the methods used for collecting voice of customer (VOC) data
  • Distinguish between the needs and critical needs of a customer
  • Identify the drivers and CTQ metrics or service-level agreements (SLAs) in a CTQ tree
  • Explain the uses of CTQ trees in meeting customers’ expectations

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      Comprehensive Guide to CTQ Trees

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