Customer Engagement for Business Growth

0
Certificate

Paid

Language

Level

Intermediate

Access

Free

Last updated on March 21, 2025 9:06 pm

Learn how to maximize customer engagement through marketing strategy and customer service that builds brand loyalty and referrals from satisfied patrons.

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Customers who interact with a brand form solid and long-lasting relationships with it. This marketing and branding course lays out the benefits of researching and understanding your target audience before creating products to meet their needs. We also show you how to calculate the customer lifetime value of a business, foster engagement with your audience and effectively manage failures that may affect customer service and thus your brand.

What You Will Learn In This Free Course

  • Highlight
  • the ?audience first? appr…
  • Outline the benefits of identifying …
  • Discuss how to calculate the custome…
  • Explain the importance of the custom…
  • Highlight
  • the ?audience first? approach to business
  • Outline the benefits of identifying your target audience
  • Discuss how to calculate the customer lifetime value of a business
  • Explain the importance of the customer lifetime value metric
  • Identify strategies that can generate positive word-of-mouth referrals
  • Recognize the benefits of appreciating and retaining loyal customers
  • Customer Engagement Strategies

    Customer loyalty and high conversion rates are the results of well-thought-out customer engagement strategies. This module provides practical suggestions on how to build an effective customer engagement strategy that creates strong relationships between customers and businesses.

    Course assessment

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      Customer Engagement for Business Growth
      Customer Engagement for Business Growth
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