Customer service to engage them and keep them coming back
Learn effective communication techniques for interacting with customers, understanding assertiveness, dealing with dissatisfied customers, and utilizing anger and social style skills. This course aims to promote and maintain high levels of customer satisfaction, benefiting both customers and your company. Ideal for service and sales professionals seeking to enhance their interpersonal effectiveness.
What you’ll learn
- Appropriate communication techniques for interaction with customers
- Understand and master yourself for optimal customer interaction
- Understand what assertiveness really is
- Deal effectively with dissatisfied customers
- Make anger your ally
- Make social style skills your ally
- Analyse and learn from past situations
The purpose of this course is for you to be capable of promoting, evaluating and maintaining high levels of customer satisfaction in order to make the most of sales and service opportunities.
Understanding yourself is a prerequisite to understanding customers, and only then can you achieve high levels of customer satisfaction.
We are all the same, yet unique in our own ways. Understanding yourself is a prerequisite to understanding customers, and only then can we begin to promote and maintain high levels of customer satisfaction. The more sides to a situation we can see, the more objective we are able to be. The way customers choose to behave is their responsibility, our response to various situations is our responsibility. While there are many communication techniques, communication in essence takes place in the
following ways:
· 50% body language
· 43% tone of voice
· 7% actual words
Section one addresses how you should interact with customers and offer quality service, thus benefitting the customer as well as your company.
Section two deals with the understanding and skills required to handle customer complaints and queries, in a way which would maintain good relations with customers, and hence your company. It also evaluates what has been done so as to offer a better way forward.
Who this course is for:
- Service and sales people who want to more effective interpersonally
User Reviews
Be the first to review “Customer service to engage them and keep them coming back”
You must be logged in to post a review.
There are no reviews yet.