Diploma in Reception Skills
Learn how to perform the duties of a receptionist in this office administration course that provides the necessary communication and organisational skills.
Do you consider yourself to be productive and organised? Are you good at multitasking, meeting deadlines and working with people? If so, you might make a superb receptionist who assists with key roles and services to ensure smooth running of your organisation?s offices. This administration training course teaches you how to meet your responsibilities as one of many types of receptionist and explains how to improve workplace health and safety.
What You Will Learn In This Free Course
Receptionist Role and Essence of Communication
In this module, you will be introduced to the role and duties of a receptionist. We?ll show you the types of receptionists and the differences between them. You?ll learn how to create a good first impression, how to communicate effectively, how to practice good telephone skills and how to ensure confidentiality when taking and sending messages.
Database Management, Security & Safety Issues
This module will teach you database management, including how to ensure confidentiality in database management and how to effectively handle reservations. You will learn about filing systems, routine administrative tasks that a receptionist should perform, and health and safety considerations at work.
Business Communication and Time management
In this module, you?ll be introduced to the concept of confidentiality, why it is important and the consequences of breaching it. You?ll be taught the pre-arrangements to make to ensure that a meeting is successful. Upon that, we?ll teach you how to be organised and prioritise as well as how to carry out effective business communication.
Importance of Technology and Team Work
In this module, you will learn how technology plays a crucial part in administrative work and the software packages that are useful to a receptionist. We?ll teach you teamwork and its importance and how to make a reception area look welcoming and professional. In addition, we’ll show you a receptionist’s potential future career paths.
Course assessment
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