Feedback Can Improve Engagement & Performance!
Learn how to give effective feedback and improve staff engagement and organizational performance. This course is designed for emerging and new leaders in youth programs. Suitable for anyone in a leadership role.
What you’ll learn
- Understand the role of feedback in staff engagement and organizational performance
- Give effective feedback to employees
- Implement a formal process for connecting feedback to organizational performance
- Use feedback to improve personal performance
Do you get stressed thinking about employee performance discussions? Does asking employees for input on your work seem inconceivable? Giving and receiving feedback can be emotion-laden and potentially damaging to your organization’s culture when not done effectively. In this course, we will practice skills to reduce stress around feedback discussions for you as leaders and for your staff. We explain how the effective use of feedback can improve employee engagement and motivation – factors that will support your program’s overall success. This includes understanding why we give feedback and best practices for giving feedback. There are three considerations that managers should make when giving feedback to motivate and engage staff – give frequent feedback, praise and redirect behaviors, and observe staff directly. You will practice using the feedback loop to improve staff performance. We will also discuss how to receive and implement feedback to improve your own performance by using three reflective questions that can help you understand your own reaction to feedback, identify how it is relevant to your role, and take responsibility for applying the feedback your own work. You will also learn valuable techniques to help performance reviews become the most powerful tool you have for improving organizational performance and growth.
This course is designed for emerging and new leaders to build their confidence as they supervise staff. Although the skills taught in this course are applicable across many fields, the examples and activities target leaders working with youth in the out of school time field.
Who this course is for:
- This course is designed for emerging and new managers in youth programs who have the responsibility for leading staff.
- The skills taught in this course can be applied by anyone who leads staff – as a formal manager or other leadership role.
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