Free Debt Collection Tutorial – Debt Consultant – From 0 to Hero

This course is designed for effective debt collectors, we will teach you all the legislation in place and techniques to be used for you to collect on unpaid bill.

Whether it is a difficult clients, with our lab we will show you through the call Model, how to deal with them and make them pay. If you company invest 1$, you should collect 1.5$, with us we will take you through “the cost ” system.

The most important thing in debt collection industry is how a debt consultant maintain the “daybook”, give us time to take you there.

CHAPTER I TERMINOLOGY USED IN DEBT COLLECTION

CHAPITER II DEBT COLLECTOR ACT

II.1 THE AIMS OF THE ACT

II.2 DEFINITION OF DEBT COLLECTOR

II.3. PERSONS PROHIBITED FROM PERFORMING CERTAINS ACTS

II.4 IMPROPER CONDUCT

II.5 RECOVERY MONEY

II.6 WHERE DOES MONEY GO TO

FORMATIVE ACTIVITY: DEBT COLLECTORS ACT

CHAPTER III. NATIONAL CREDIT ACT

III.1. DEFINITION

III.2. OVERVIEW OF THE ACT

III.3. IMPORTANT NOTE

III.4. THE PURPOSE OF THE NCA

III.5. WHICH UNDESIRABLE PRACTICE DOES THE NCA WANT TO ELIMINATE?

III.6 THE NCA CREATED THE FOLLOWING BODIES TO ASSIST TO REGULATE THE CREDIT MARKET

III.7 OF THE CONSUMER AS PER NCA

III.8. RIGHTS OF CREDITS PROVIDERS

III.9. DEBT COLLECTION

III.10 RECKLESS CREDIT

FORMATIVE ACTIVITY: NATIONAL CREDIT ACT

CHAPTER IV PRESCRIPTION ACT

IV.1 DEFINITION

IV.2. CATEGORIES OF PRESCRIPTION CAN BE SUMMARIZED AS FOLLOW

IV.3. PRESCRIPTION BEGINS TO RUN

IV.4. PRESCRIPTION CAN BE DELAYED WHEN

IV.5. PRESCRIPTION CAN BE INTERRUPTED BY ADMISSION OF LIABILITY

IV.5.1. INTERRUPTION CAN TAKE ANY ONE OF THE FOLLOWING FORMS

CHAPTER V LSDA (LIQUIDATION, SEQUESTRATION, DEBT REVIEW & ADMINISTRATION)

V.1. LSDA STATUS

V.2. DISPUTE AND DISPUTE HANDLING

V.2.1 ACCOUNT SETTLED

V.2.2. BALANCE ENQUIRY

V.2.3. NEVER OPENED AN ACCOUNT

V.3. NEGOTIATION

V.4. THE OPTION OF MAKING PAYMENT ARRANGEMENTS ARE AS FOLLOWS

V.5. THE METHODS OF MAKING PAYMENT ARE AS FOLLOW

5.6. HANDLING THE PTP REMINDER OR CHANGE OF PTP

V.7. EDUCATING DEBTOR

V.8. UPDATING THE DETAILS

V.9. PROFESSIONALISM

V.10. ENDING OF THE CALL

CHAPTER VI DEBIT ORDER AND DEBT ORDER CALL SCRIPT

VI.1. INTRODUCTION

VI.2. DEBIT ORDER

VI.3. COMMON SALARY DATES

VI.4. HOW AND WHEN SHOULD WE CLOSE A DEBIT ORDER?

VI.5. BENEFITS OF SELLING DEBIT ORDER

VI.7. DEBIT ORDER SCRIPT

Chap VII Cost generation and recovery

Chap VIII Negotiation

Chap IX Soft Skills

Chap XI Effective Communication

Chap XII. Daybook management

Chap XIII QA score card

Chap XIV Debt collection call guide

Chap XV Computer skills

Chap XVI Bonus: CV, Interview, Labs (Call Model: WPC, CPC, RPC)

Chap XVI Bonus: CV, Interview, Labs (Call Model: WPC, CPC, RPC)

Chap XVI Bonus: CV, Interview, Labs (Call Model: WPC, CPC, RPC)

Who this course is for:

• First entry in debt collection industry or Debt consultant that need to update their skills