Help Desk – Technician
Learn the principles of customer service and IT service management for help desk technicians. Gain advanced technical knowledge and skills for effective support services. Ideal for anyone seeking practical application in the business environment.
What you’ll learn
- Learn the principles of customer service
- Learn the principles of IT service management
- Understand the advance technical knowledge and skills for help desk staff and technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology vendor or platform.
A typical Help Desk Technician provides an extension of the skills required by a senior Help Desk technician, who may be responsible for second-line support as well as for performing specialist maintenance activities.
This program does assume the reader already has some technical knowledge that will be utilized in a Help Desk role. The focus of the program is on the high-level practices that are important when providing Help Desk support services, including customer service, IT Service Management and the technical activities that will be performed.
Who this course is for:
- Anyone looking to gain an understanding of help desk technician and its practical application in the business environment.
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