Hone your Customer Service Skills in this free online training course
Improve your communication skills and become an effective customer service professional to get ahead at work and grow your business and its brand.
This training course teaches you the basics of customer service. We show you how to focus on the customer to understand their expectations to help you improve their experience of your business. We explain how to deal with stress and constructively interact with clients on the telephone to handle complaints. People?s perceptions of your company?s brand are defined by customer experience, so sign up to make sure they remember you fondly.
Understanding Customer Service
In this module, Understanding Customer Service, students will learn the basics of customer service, identifying customer expectations, and providing excellent customer service.
Focusing on the Customer
In this module, Focusing on the Customer, students will learn about putting the focus on the customer and their needs.; Module
Customer Service and the Telephone
In this module, Customer Service and the Telephone, students will learn about how the telephone relates to customer service and how to handle phone calls.; Module
Handling Complaints
In this module, Handling Complaints, students will learn how to handle customer complaints in a professional manner.; Module
Enduring Stress
In this module, Enduring Stress, students will learn about how to endure the stresses of working in customer service.; Module
Course assessment
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