How to make an effective 911, 999 & 112 Emergency Call

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Certificate

Paid

Language

Level

Intermediate

Access

Free

Last updated on May 10, 2026 2:32 am

This free online course will equip you with the skills to get a swift response when you call an emergency service.

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This course outlines how to effectively communicate with 911, 112 and 999 emergency call operators. We’ll explain how to get the much-needed assistance you or somebody else may need. The ability to contact and effectively communicate with the emergency services often means the difference between life and death. It is unlikely that you will be required to make these calls too often in your lifetime, but it?s essential to know what to do and say.

What You Will Learn In This Free Course

  • Describe an emergency…
  • Describe reasons why people call the…
  • Classify when you should NOT call 91…
  • Discuss how you can prepare yourself…
  • Describe an emergency
  • Describe reasons why people call the emergency service
  • Classify when you should NOT call 911, 112, or 999
  • Discuss how you can prepare yourself, your home, and your family to make a call to the emergency services
  • Explain the different elements involved when making an emergency call
  • Explain how to set up your smartphone to deal with emergencies
  • Explain how using VOIP to contact the emergency services can cause problems
  • Explain how people use texting to engage with emergency services
  • Identify how to set up your car to call the emergency services automatically
  • Describe how the communication of emergency services with the public has been affected by the use of social media
  • Describe the benefits of third-party smartphone apps for particular emergencies
  • List the five steps involved in making a 911, 112, or 999 call
  • How to Call the Global 911, 999 &112 Emergency Services

    During this stage, I will help you understand what types of situations require an immediate response from the emergency services. In this module, you will learn about emergencies, understand the variety of emergencies you may encounter, and the range of available emergency services. In this module, we cover four key stages of an emergency call, namely, introduction, when to call and not to call the emergency services, preparing for an emergency call, and how to make an emergency call.

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      How to make an effective 911, 999 & 112 Emergency Call
      How to make an effective 911, 999 & 112 Emergency Call
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