How to Troubleshoot IT Issues
Learn a proven problem-solving methodology and gain hands-on experience troubleshooting technical support problems. This course teaches you how to confidently resolve difficult technical issues and become a more proficient critical thinker. Perfect for help desk technicians, support analysts, and IT professionals. New lectures added monthly!
What you’ll learn
- How to get hands-on experience troubleshooting by learning a proven problem-solving methodology
- How to quickly identify, isolate and remediate technical support problems.
- How to confidently explain and resolve difficult technical issues
- How to become a more proficient critical thinker
** BRAND NEW AND UPDATED COURSE FOR WINTER 2021! **
What was my first professional job straight out of college? Help Desk!
Yup, I landed the job in the office of computing services (OCS) and my chief roll was to troubleshoot all the computer problems for the faculty at my university. It was a fun job, I got to know the professors more (which helped with grades… ahem… hahah kidding) but more importantly I learned how to quickly diagnose and resolve complicated issues.
This course is my best work yet. In it you’ll get real world exercises and proven methodologies and techniques for not only solving technical issues but thinking critically through complicated problems. Come walk with me step-by-step as I teach how to use Sysinternals tools such as Process Monitor, Process Explorer and more. You’ll learn how to use Wireshark to troubleshoot networking issues and more!
Whether your a beginning help desk technician or a season security analyst, “How to Troubleshoot IT Issues” is the perfect course to add to your learning utility belt. Everything you need to become a proficient and professional IT technician is included – nothing is left out.
Let’s do this! I can hardly wait to show you what I’ve prepared for you.
New lectures are being added monthly! How to fix your Slow PC lecture was added 11/01/2021, next lecture drops 12/01/2021.
Who this course is for:
- Help Desk Technicians
- Tier 1 Support Analysts
- Call Center Analysts
- SOC Analysts
- IT Managers
- IT Directors
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