Increase sales through great customer service skills
Learn best practice techniques and skills to engage customers and provide exceptional customer service. Increase profits by retaining long-term customers. This course offers tools and templates for building trusted relationships, handling challenging situations, and improving listening and questioning skills. Suitable for anyone dealing with customers face-to-face or over the phone. Used by hundreds of organizations as their go-to customer service training tool.
What you’ll learn
- Interact with customers using best practise techniques and skills to have fantastic engagement and customer service skills
- Learn how to handle clients in all types of situation
If you can retain long term customers rather than constantly replacing them with new clients, then it can increase your profit by over 50%.
If this is a challenge for you then this course is a must for you and your staff. It doesn’t contain hours of needless video content but everything you and your team need to know to build a trusted and sustained relationship with customers from improving your listening skills to questioning techniques that enable you to get to the heart of the issue as quickly as possible. I will show you how to build empathy (not sympathy) with your customers and provide you with tools and techniques for dealing with challenging customers.
The course contains many downloadable tools and templates that you can use to support you in delivering exceptional customer service resulting in increased sales and long term relationships.
STOP PRESS: This course has now been used by hundreds of organisations as their defacto customer service training tool
Who this course is for:
- Anyone who has to deal with customers; either face to face or via the phone
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