Introduction to Conflict Management and Negotiation
Learn about conflict, types of conflict, reasons why conflict can arise, various conflict handling styles, and the negotiation skills for conflict management.
This free online conflict management and negotiation course will teach you how to effectively moderate and resolve workplace disagreements, and how to create a positive workplace environment. Moderate conflict is healthy for an organisation. Some people avoid conflict, but avoiding conflict doesn’t solve key issues, and stunts organisational growth. This free online course will teach you effective conflict management and negotiation skills.
What You Will Learn In This Free Course
Understanding Conflict
In this module, you will be introduced to different types of conflict as well as various causes and outcomes of conflict. You will also learn about common conflict-handling styles and how to resolve disagreements effectively.
Managing Negotiations
In this module you will be introduced to the five stages of negotiation, how to avoid common mistakes in negotiation and effective strategies to use in negotiation. You will also learn about third-party negotiations including mediation and arbitration, tips on how to have successful negotiations, and ethical and cross-cultural negotiations.
Course assessment
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