ITIL 4 Fundamentals – Essentials of ITSM
Learn how to use the Information Technology Infrastructure Library (ITIL) framework and earn ITIL certification to boost service management in any organisation.
ITIL 4 is the latest addition to the ITIL family. As a flexible and adaptable ITSM framework, ITIL 4 can be tailored to each organization’s specific needs and circumstances by providing a common language and best practices for IT service management. And with this bi-modular course, participants can understand the fundamentals of this ITSM framework. Moreover, it also discusses the ways to apply for ITIL certification and its benefits.
What You Will Learn In This Free Course
The Basics of the ITIL Framework
This module introduces you to the foundations of the ITIL framework. It briefly covers the historical aspects of ITIL and its relation with Axelos. In addition, it will also discuss service management, its stakeholders, and crucial elements, such as warrant, utility, and service relationships. Lastly, we will view the four dimensions of ITIL.
ITIL SVS, SVC, and Certification
In this module, you will learn about the ITIL Service Value System, Service Value Chain, its elements, and components. Moreover, it will introduce you to the ITIL certification and its benefits. The module also explains the four levels of ITIL certification and the different streams after acquiring the ITIL Foundation Certification.
Course assessment
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