KPI and performance management for SMEs
Learn about the key metrics used for customer, employee, operational and financial performance monitoring, analysis and management for your business. No fees.
In this course, you will examine the challenges and importance of performance measurement. You will study the four main sections of key performance indicators (KPIs) for businesses, and the five steps for monitoring and analysing performance. By completing this free online course, you will be able to determine the KPIs that will help you develop effective systems for improving and managing your business. Enrol now!
What You Will Learn In This Free Course
Performance Management Tools
In this module, the key challenges of performance management will be outlined. The methods for presenting performance data, including the customer, employee, operational, and financial KPIs, will be discussed. Likewise, you will be shown the 5 steps for monitoring and managing performance, which includes the application of problem-solving tools.
Course assessment
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