Managing Quality and Service Delivery
Discover all the fundamental standards of quality management and effective team-building strategies to gain the skills necessary for high-quality service.
According to WHO, 1 in 10 hospital patients in high-income countries suffers an injury while receiving treatment, and 5.7 to 8.4 million deaths annually in low- and middle-income countries are related to poor quality care. This free online Managing Quality and Service Delivery course will teach you how to manage quality to offer safe, effective and timely healthcare service and learn about theories of quality and team-building techniques.
What You Will Learn In This Free Course
Managing Health Service Delivery
In this module, you will learn how to identify the different stakeholders and manage their expectations before measuring the quality of health services. We cover the various stages of continuous improvement, the responsibilities of improvement facilitators and how to control quality.
Course assessment
User Reviews
Be the first to review “Managing Quality and Service Delivery”
You must be logged in to post a review.
There are no reviews yet.