Mastering Chargebacks: Your 2024 Chargeback Guide

Welcome to our comprehensive course on Chargeback Management! Whether you’re a seasoned professional or new to the world of payments, this course is designed to equip you with the knowledge and skills needed to navigate the intricate landscape of chargebacks effectively.

Module 1: Understanding Chargebacks – Introduction

· What is a Chargeback? Unpack the definition, process, and gain clarity through real-life examples. Discover chargeback history.

· Acceptable Chargeback Rate: Discover what constitutes an acceptable rate and learn the steps to calculate it accurately.

· Chargebacks vs Refunds: Delve into the nuances that differentiate chargebacks from refunds, and why understanding these differences is crucial.

Module 2: Mastering Chargeback Rules and Regulations

· Chargeback Rules and Time Limits: Navigate the regulatory landscape with insights into rules and time constraints.

· PayPal Chargeback process: Gain an understanding of PayPal chargeback and disputes process

· PayPal Chargeback Representment

Module 3: Understanding the chargeback reasons

· Understanding Chargeback Reasons: Explore the various reasons behind chargebacks to proactively address issues.

· Chargeback Representment: Increase your chances of winning a chargeback by mastering the art of effective representment.

· Strategies for the chargeback representment process: how to build strong rebuttal letters and the best chargeback representment documentation by reason code

Module 4: Chargeback monitoring programs

· Visa Dispute Monitoring Program (VDMP)

· Mastercard Chargeback Monitoring Program (ECP)

Module 5: Chargeback mitigation strategies

· Chargeback Best Practices: Learn industry-approved best practices to minimize chargebacks and enhance overall transactional integrity.

· How to address Chargeback Reasons: Develop strategies to effectively address specific chargeback reasons and prevent recurrence.

· Chargeback Rate Reduction: Explore techniques to lower your overall chargeback rate and maintain a healthy financial standing.

· Chargeback Mitigation: Proactive measures to prevent chargebacks and protect your business from potential financial setbacks.

Enroll now and empower yourself with the knowledge and tools to not only understand chargeback but also implement effective strategies to manage, reduce, and mitigate their impact on your business. Whether you’re a merchant, financial professional, or anyone involved in the payments ecosystem, this course is tailored to enhance your expertise and contribute to the success of your organization.

Who Should Enroll:

Whether you’re a merchant, financial professional, e-commerce enthusiast, or anyone involved in the payments chain, this course is tailored to meet your needs. From the basics to advanced strategies, we ensure that our content is accessible and relevant to a broad audience.

Why Choose This Course:

· Practical Insights: Learn not just theoretical concepts, but gain practical insights from industry experts.

· Real-World Examples: Understand chargeback management through real-life examples, making the learning experience relatable and applicable.

· Industry Best Practics: Stay ahead of the curve by incorporating industry-approved best practices into your chargeback management toolkit.

Who this course is for:

• Merchants and consumers
• Beginners in the Payments Industry or people interested in starting a career in this field
• Small and medium Online and E-commerce businesses
• Junior Analysts working in Risk, Payments and Fraud
• Students interested in a career in the payments industry
• E-commerce enthusiasts