Migration and Health: Enhancing Intercultural Competence and Diversity Sensitivity

Overview: The course is aimed at health authorities at national, subnational and local levels, as well as health care practitioners, researchers, patients and caregivers. It provides:

Course contents

Module 1 – Introduction:
By the end of this module, participants should be able to: discuss the challenges faced by health services due to migration of culturally diverse populations; explain the need for interculturally competent and diversity-sensitive health care; and define the key terms relating to heterogeneous groups mentioned in the toolkit.

Module 2 – Intercultural Competence and Diversity Sensitivity:
By the end of this module, participants should be able to: define the key concepts related to cultural competence; explain why interculturally competent and diversity-sensitive health care is necessary; and describe the four-dimensional model for increasing intercultural competence and diversity sensitivity in the health sector.

Module 3 – Health Sector Responses:
By the end of this module, participants should be able to: explain the importance of education and training in intercultural competence; recognize the importance of trained interpreters in health care; and identify the role of intercultural mediators.

Module 4: Community Participation:
By the end of this module, participants should be able to: explain the importance of participatory approaches in health care; identify the practical and ethical issues affecting migrant patients through community participation; and identify and explain the tools used in different stages of health care.

Module 5 – Key Questions for Policy-makers and Practitioners:
By the end of this module, participants should be able to: identify the key questions that need to be asked at different domains to work towards intercultural competence and diversity sensitivity.

Final Assessment